Frequently Asked Questions

Everything you need to know about shopping with neemai.

How long will it take to receive my order?

Standard shipping usually takes 5-7 business days, while express shipping arrives within 2-3 business days. You will receive a tracking number via email as soon as your order ships.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.

Are your materials sustainably sourced?

Yes, neemai is committed to ethical fashion. We prioritize organic cotton, recycled fabrics, and eco-friendly dyes in all our collections to minimize our environmental footprint.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.